Safety warning: counterfeit devices
Do not purchase devices from unauthorized sellers or online marketplaces.
We are aware of the availability of counterfeit Tixel® devices via online and offline channels. These devices are suspect of not being biocompatible, and as such, are potentially unsafe, harmful and may cause irreparable tissue damage.
Please beware of counterfeits, which may lead to serious health and safety issues. Buying, selling, or being in possession of counterfeit products is illegal.
Regulatory compliance & safety
Novoxel's devices have exceeded strict regulatory standards and tests. Counterfeit devices do not undergo regulatory inspection and their use can expose a patient to danger, including severe burning and permanent scarring.
Authorized distribution
Novoxel's devices are distributed by Novoxel's licensed distributors and are not available for sale through popular online e-commerce platforms.
If you encounter a suspected counterfeit (either purchased or offered) or have doubts regarding its genuineness, please contact us without delay at info@novoxel.com.
Your clients are your most valuable asset — keep them safe.
Report a suspected counterfeit
If you have concerns about device authenticity, please contact us immediately with as much detail as possible (seller, serial number, photos, and where it was offered/purchased).